SLA monitoring with per-project rules, working hours, pause and root-cause insights—built natively for Jira. No AI black box. No external API keys. Just fast, explainable rules.
Everything you need to master SLA compliance
One number, one grade (A–F). See your team's SLA health at a glance—compliance, risk, MTTR, reopen rate, and workload blended into a single score.
Every ticket gets a live risk score and level (Healthy / Moderate / At Risk / Breached), plus a resolution-time estimate based on the average progress of similar-priority issues. Rule-based, not AI or statistical modeling.
Automatic breach cause analysis using five rule-based checks: status bottlenecks, assignee overload, priority misclassification, slow first response, and chronic backlog—we surface the drivers and suggest fixes.
Filter by Jira group to see compliance per team. Track health across your organization with one click.
Near-breach warnings and breach alerts posted directly to Slack. Keep your team in the loop, automatically.
Set your own SLA hours by issue type and priority, per project, with optional working hours and pause statuses. Export reports as CSV or PDF for stakeholders. Everything is customizable.
Weekly performance trends, risk hotspots, assignee performance, reopen-rate analysis. Spot patterns before they become problems.
Deterministic, explainable logic. No AI guessing. No per-call costs. Everything runs inside Jira, on Atlassian Forge.
Install, configure, monitor
Find SLA Pulse for Jira on the Atlassian Marketplace, hit Install, and grant the required Jira permissions.
Select your Jira project and set your SLA hours by issue type and priority.
Open the SLA Pulse for Jira dashboard. Your SLA compliance is live, updated in real time.
Paste a Slack webhook URL to get alerts and a daily digest. That's it.
Discover how to stop missing SLA deadlines and keep clients happy
Everything in one place
Executive health score, metric cards (total, healthy, at-risk, breached, compliance %), and a 7-day trend chart. Plus SLA health by group.
Sortable table of all project issues with SLA status, priority, assignee, and time-to-breach. Click any row to open the issue.
Breach risk scoring panel with risk-scored tickets and resolution-time estimates. See which ones are at risk and exactly how much time is left.
Why are we missing SLAs? Breach cause analysis, priority breakdowns, and CSV/PDF export for stakeholder reporting.
Weekly trends, risk hotspots, assignee performance, reopen-rate analysis. Spot bottlenecks and patterns.
Editable SLA rules by issue type and priority (per project), working hours, pause statuses, Slack webhook configuration, toggle alerts and digests on/off, permissions (admin only).
Fair, transparent, no surprises
Tiered by user count
Free 30-day trial. Cancel anytime.
Install SLA Pulse for Jira today. Free for 30 days. Then tiered pricing from $19/month (up to 10 users), $1.80/user (11-100), scaling to $0.35/user at volume. Cancel anytime.
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